In case you are not satisfied with your purchase or the product is damaged or non-conform to the order you made, you have 10 days from the day you received the good to return the products:
How to return a product
Return for Registered Users: enter the section “My Returns” from the personal profile My Account, select the order with the items you want to return and enter the reason for returning.
Return for Non-registered Users: enter the dedicated page and type the number of the order and the e-mail address you used for the purchase.
Select the package condition and a disposition among “Change with the same product”, “Refund” and “Coupon for online store”. Enter possible further information and a picture of the product, and then click on the “Send Request” button. In case of refund type your bank details (IBAN), name of the bank and of the owner of the account in the Additional information field.
At the end of the procedure the system will send a confirmation e-mail containing the return form that you have to put in the package, a sheet with the address of our warehouse that you have to print and put outside the package, and the instruction to proceed with the package return.
Put the return form fulfilled into the package together with the product/s that has/have to be returned.
Prepare the package putting the sheet with the address of our warehouse outside the package.
The destination is:
Via Laurentina, 289
00142 Rome RM – ITALY
The return of the items to iDesign S.r.l. has to be done without undue delay and, in any case, within 10 days from the day the withdrawal request was sent. The return conditions are respected if the goods have been sent before the due date of the 10 days. Keep the receipt that proofs the good has been sent.
The return operation will take place only after the integrity of the product has been verified, the product shall be returned undamaged, in the original package and with the specific tag.
As an alternative to the online return request, it is possible to send an explicit declaration of the decision of withdrawal to iDesign S.r.l., using the e-mail address firstname.lastname@example.org, asking the Customer Care for the withdrawal form and then follow the instruction on the return confirmation e-mail to conclude the procedure.